We hope this letter finds you and your family in good health. Our communities have been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our office’s commitment to your safety. Infection control has always been a top priority in our practice. We follow recommendations and guidelines made by The Royal College of Dental Surgeons of Ontario (RCDSO), Ontario Dental Association (ODA), The College of Dental Hygienists of Ontario (CDHO), and Public Health Ontario (PHO). This allows us to make sure that our infection control procedures are up-to-date and enables us to provide the safest environment for our patients and their family members.
During this time, we have implemented additional safety precautions to help protect our patients and staff.
Upon scheduling an appointment, a COVID-19 questionnaire will be emailed to you or sent via SMS. This questionnaire must be completed before you arrive at the office. If you were not able to answer the form on your phone or email, you will be asked to fill it up as soon as you arrive at the office. We will postpone treatment for any patient who has been traveling outside of Ontario, experienced or been in contact with someone who has experienced the following symptoms within 14 days of the scheduled appointment date: fever, cough, loss of taste and/or smell, flu-like symptoms, difficulty breathing or shortness of breath, and fatigue.
We will be scheduling appointments in a manner that promotes social distancing and allows for adequate time for us to disinfect all areas of use in between patient appointments.
There are times when there are a lot of patients booked for the day. If your appointment happens to fall in such a day, we will instruct you to call us from outside the office to let us know you have arrived. We will call or text you once the office is ready for you to enter.
We ask that patients enter the office unaccompanied, if possible. For those patients who need a guardian to accompany them, we ask that this be limited to a single family member. Every person entering the office is expected to wear a face covering and will be asked to sanitize their hands immediately upon entry. We will take your temperature with a contactless thermometer upon your arrival.
Our waiting room will no longer offer magazines, charging stations, children’s toys, and so forth, since these items are difficult to clean and disinfect.
Clear plastic screens (sneeze guards) have been installed at the front desk to minimize exposure to airborne pathogens.
Medical-grade high efficiency particulate arrestance (HEPA) air purifiers have been installed in the office to help improve the air quality in the area for all patients, family members, and staff.
All our operatories now have doors and are contained.
Our treating doctor and staff will be wearing all of the recommended personal protective equipment (PPE).
Thank you for being part of our family dental practice.
We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.
Call our office to schedule an appointment.